Enhance Your Stay
Sun Resorts Mobile App
As Simple as 1-2-3
Welcome to our new
mobile app page
Discover our new SUN RESORTS mobile application,
taking you to a whole lot of exciting benefits
within our resorts and beyond.
DOWNLOAD YOUR APP
Scan the respective QR-code at the the back of this booklet, OR search for ‘Sun Resorts’ on your Apple App Store or Android Google Play Store and download the app.
SIGN UP & CONFIRM
Register yourself using a valid email address and telephone number.
Then, verify your registration via an email link that will be sent to you automatically.
LOGIN & GO!
Click on LOGIN tab at the top left corner in the app.
Login to your account using your user name and password, or through your Facebook, Google account or Apple ID.
WELCOME TO AN
Easy booking and check-in*
Guests can book a room through the hotel mobile app & can view their upcoming stay details in My Trips. Guests who made an online booking outside the hotel app can fetch their bookings onto the hotel app and do a Check-in beforehand. Guests are presented options including upgrade and other personalisations.
After a Guest completes their Check-in formalities & activates their device, they can use the Mobile Keyfeature to unlock and enter their hotel room directly from the app.
Guests can view the list of all restaurants and bars available in the property, check out the menus and book a table as per their desired date and time, and for the number of persons.
Guests can view the In-room Dining Menu, select items they desire, add them to the Cart and place an order. Guests can also click on a specific menu item to get more details about the item and customize it according to their preference.
Guests can view the SPA details and view the treatments menus, with massages durations, price lists and can book a treatment by selecting number of people, date and time from the available slots.
Offers & Promotions*
Guests can view all offers and promotions available within the property. On a click of any offer Guests can view details about the offer including validity and the PRE-ARRIVAL discount details.
*certain functions are available only to checked-in guests
**any extra charges that are to be paid before departure can be viewed on your mobile app.
STATE OF THE ART TECHNOLOGY AT A TOUCH
HASSLE-FREE BOOKINGS & RESERVATIONS
IN YOUR PALM
ACCOUNT OF STAY
FREQUENTLY ASKED QUESTIONS
I cannot download the App?
Check if there is sufficient free space on the mobile device. Also check that your phone software is updated.
I cannot Login?
Use the ‘forgot password’ feature if password is forgotten. Alternatively Login with social media account.
Mobile Room Key
How do I activate my room key?
Open the Door lock icon on the top right corner of the mobile device. Check if Bluetooth is enabled on the phone. Hold the phone near the lock for at least 5 seconds.
I cannot activate my device?
Check if surname, confirmation number and arrival date have been properly filled in.
How do I add another device?
Scan the QR code from your Primary device.
NB: If you continue to have issues with your application, please contact us at reception. We are here to help.
Sun Resorts app here
You can find our App at
Google Play and Apple Store
by searching ‘Sun Resorts’