Meet Shameem Beelontally - Assistant Restaurant Manager at Ile aux Cerfs
August 13 2019
August 13 2019
Located just off the east coast of Mauritius lies the magical oasis of Ile aux Cerfs; a haven for travelers looking for the ultimate luxury hideaway for a day trip, or avid golfers looking to check one of the world’s most sublime golf courses off their ‘must-play’ list.
The glittering island gem is home on one side to the fabled Ile aux Cerfs Golf Club where golfers are in for magical rounds in paradisiacal settings. On the other side of Ile aux Cerfs, day-trippers looking to relish a languid (or exciting) day in the sun will find the exotic and highly enjoyable Leisure Island, where a plethora of sea- and land-based activities are offered along with incredible culinary options, a stunning beach, and a tropical bar. Ile aux Cerfs is nothing short of paradise on earth.
With that in mind, there’s no doubt that however you choose to spend your time on Ile aux Cerfs, you will have a memorable day, made all the more special by the highly-trained Ile aux Cerfs staff. Shameem Beelontally, with 20 years of experience in the industry and who is now the Assistant Restaurant Manager on the island, is one such person, eager to make your experience exceptional.
We spoke to Shameem about his role on this magnificent island. Here’s what we found out:
Why did you choose this job?
When I finished studying, I noticed that the hospitality industry in Mauritius was thriving and it definitely caught my attention. I was very intrigued by the growing industry and the fact that I would have the chance to meet new people every day - which was a huge motivating factor for me - and so I joined!
What motivates you to do this job?
There are many reasons. Firstly, I love my job and I like to serve people - it’s a part of me. I also love the team spirit we have here, we live and work as a family. This really motivates me.
What about Ile aux Cerfs (IAC) makes you excited about working there?
I actually just love everything about the island itself. It’s such a privilege to work on the beach the whole day, it’s very unusual and so different from sitting in a closed office! I am very lucky.
What does a typical day at work look like for you?
I start work every day at 8 am when I take the boat to get to the island. I then have breakfast, and usually arrive at the beach at 8:30 am. I start with an overall check of the beach to make sure it’s clean and everything is in order, then we clean and set up the sunbeds, roll up the beach towels, open the bar and set up the restaurant. At around 11:30 am, I have lunch and get back to the restaurant at 12:30 pm when we start service at the restaurant. We serve customers until about 3:30 pm and then start with our beach service. I end work at 5:30 pm each day.
Where do you see yourself in 5 years?
In 5 years I hope I will be the restaurant manager. I want to work hard and climb the ladder as I keep on learning.
What do you do in your free time?
In my free time, I take my family shopping or take them on a memorable outing and I try to get to the gym.
How do you manage your personal life based on your work schedule?
My family really supports me and they know that in this industry, we have to work odd hours so they really understand. For my part, I try to balance both and give my working life and personal life enough time.
What does it take to be a good waiter? (Apart from being well-groomed, friendly, having good communication skills, etc.)
To be a good waiter, I think you should love your job, you should always take the first step (and be proactive), you should be well-versed about your products and should have the ability to be able to sell your products well.
How do you handle an angry or dissatisfied customer?
It depends on the situation; sometimes guests don’t like the food, so I recommend that we remake their dish to their liking or that they change the dish entirely. Most of the time, I try to handle them on my own, but sometimes it’s best for me to refer them to my superior. Mostly, I try to offer them different dishes until they like what they are eating.
What is your favorite thing about IAC?
Definitely the unparalleled natural beauty of Ile aux Cerfs - it’s truly breathtaking and guests love it. In my 20 years of service, I have never met anyone that doesn’t absolutely love IAC.
Where do you see the tourism industry in 10 years?
I think the industry will go from strength to strength. I think that in 10 years time, the number of tourists coming to Mauritius may double and competition will be high.
How would you encourage someone to join the industry?
I would tell them that the industry really offers many prospects as it’s ever-growing. It’s also a safe and pretty stable industry, which offers secure job opportunities.
Looking to experience the wonders of Ile aux Cerfs for yourself, with people like Shameem making your day all the more enjoyable? Get in touch with us and find out more about all our unforgettable offerings at Ile aux Cerfs.